| Wireless Maritime Services, LLC (WMS) was founded
in February of 2004. WMS is a joint venture of
AT&T and
MTN Satellite
Communications. We provide world class roaming products, service, and support focused
solely on the cruise line and ferry industry.
WMS aspires to have the leading talent in the Maritime Telecommunications
Industry. We are built on a “talent culture” where only
the best and brightest are part of our organization. “Business
is built on brainpower” - this maxim is the bedrock of our
business model.
President & CEO
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Mr. Hearn, a 20 year veteran in the wireless industry, was named
President and CEO of WMS in May of 2010. Mr. Hearn has held
numerous senior level carrier positions including Sr. Vice
President of Sales and Operations at TeleCorp, an AT&T
affiliate. Prior to TeleCorp, Mr. Hearn was Vice President and
General Manager for Alltel. His responsibilities included
Distribution Development/Management, Marketing Strategy &
Implementation, Product Positioning & Rollout, Sales
Organization Development, Operations Management, and full P&L
responsibility. He is a graduate of the University of South
Carolina.
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Chief Operating Officer
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Mr. Ralph has 30 years of experience, with over 15 years in the
wireless industry. He has direct experience leading large
organizations involved in engineering, IT, systems, networks,
customer services, and billing. With AT&T, Mr. Ralph utilized a
strong operational background in managing the development of the
customer services toolsets, roaming record internal
clearinghouse, and Local Number Portability systems. With
Vanguard Cellular Systems, he was responsible for the interfaces
to network systems and incorporating the billing of all new
cellular products. Prior to his experiences in the wireless
industry, Mr. Ralph was involved in the engineering of digital
autopilots, infrared laser targeting systems, and NASA space
shuttle launches. He is a graduate of the University of
Wisconsin, has a Master’s degree in Systems Management, and
executive education at MIT, Columbia Business School, and Wake
Forest University.
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Vice President Customer Support &
Product Management
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Jim joined WMS in 2008 and previously worked for 11 years in the
cruise line and hospitality industries. He has experience
directly overseeing all the onboard revenue operations for two
fleets of a major cruise line, including brand and product
development, along with the revitalization and design of new
ships. During his tenure in the hotel industry, Jim was
responsible for sales and revenue maximization by leading large
sales teams. He is also a trained Six Sigma Black Belt with
experience in applying this process improvement methodology to
customer support and client satisfaction. Jim is a graduate of
the University of Notre Dame, has a Master’s degree in
International Affairs from the School of International & Public
Affairs at Columbia University, and also holds an MBA in Finance
from the Columbia Business School.
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Chief Financial Officer
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Mr. Threlkeld comes to the WMS leadership team with 14 years of
wireless experience. He began his wireless career in accounting,
but most recently worked in the Roaming and International
Services group at AT&T Mobility. While in Roaming and
International services, Mr. Threlkeld worked closely with
executive management as the subject-matter expert for roaming
revenue and expense. He was the go-to person for reporting,
budgeting, forecasting, and strategic analysis for various
initiatives. He managed a finance team that played a critical
role in the systems and reporting integration associated with
the Cingular / AT&T Wireless merger. Mr. Threlkeld and his team
were involved in many key initiatives around wireless roaming
solutions for improved coverage at reduced wholesale rates.
These initiatives led to tremendous cost savings and were
essential to improving overall company margins. Mr. Threlkeld is
a graduate of Georgia Southern University and Oglethorpe
University where he received his Economics and Accounting
degrees.
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Vice President of Engineering and Technical Operations
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Mr. Patino is a 19 year telecom professional, spending the last
14 years in the wireless industry with both Major wireless
carriers and Tier 1 infrastructure and services providers. He
joined WMS in 2006 to assume complete responsibility over
technology roadmap, planning & development, commercial network
operations and Tier II & Tier III network support, network
performance, and business continuity/disaster recovery. He has
been involved in a leadership role with the design, build-out,
launch, FOA (first office application), vendor management and
operations of both GSM and CDMA wireless networks in major
metropolitan areas for major wireless carriers; and managed
service providers. Prior to joining WMS, Tony was an Account
Director for a Tier 1 vendor directly involved the business
development, sale and rollout of NGN GSM softswitches to a Tier
1 carrier in the United States. Mr. Patino was also responsible
for the day to day operation of a Managed Service Delivery team
providing services to over 40 customers. He also spent several
years working at various levels with wireless carriers starting
as a Network Engineer early in his career and achieving Regional
Manager, launching over 2000 cell sites and the supporting
central office transport and switching infrastructure into
commercial service. Mr. Patino holds a Master’s degree in
Telecommunications. He lives in Pembroke Pines, FL with his wife
and their two children.
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Director of Sales
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Dr. Clive Poole is responsible for WMS sales and business
development activities in Europe and Asia. Dr. Poole has more
than 25 years of experience in the electronics and
telecommunications industries in both the UK and the Far East,
with broad experience of product design, manufacturing and
sales within a demanding multi-cultural environment. He has
been responsible for the development and launch of numerous
successful electronic products and has held top management
positions in several Asian high tech companies, including as
CEO of a paging systems manufacturer in Hong Kong and as
Managing Director of a public listed manufacturing company in
Thailand. Before joining WMS, Dr. Poole was responsible for
the conception and successful launch of Navitas Telecom, the
maritime GSM arm of Jersey Telecom, and was responsible for
sales and business development for Navitas from 2005 till
2009. Dr. Poole has a Master’s degree and a PhD in Electronic
Engineering from the University of Manchester, England, and an
MBA from the Open University, and is a visiting lecturer in
electronics, telecommunications and business strategy at
several universities.
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Director of Project Management & Shipboard Operations
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Beth joined the WMS leadership team and has been heading up
the Project Management Office since March 2006. She earned her
Master of Project Management degree from Devry Institute’s
Keller Graduate School of Management in 2002. Beth is also a
certified Project Management Professional (PMP). She has
played a key role during the $25 million trial implementation
of the Optera Long Haul product at Qtera (later acquired by
Nortel Networks). Having started her career AT&T and having
been awarded promotions in various capacities that increased
the size and scope of her responsibilities, Beth has worked at
several national and global organizations in the
telecommunications and management consulting industries. At
Newbridge Networks (now Alcatel) Beth was responsible for
multimillion dollar projects for companies such as AT&T, MCI,
Sprint, Bank of America and Bloomberg. In 2002 Beth founded
and still oversees Project Nehemiah, Inc., a 501(c) (3)
non-profit organization that provides professional and
educational partnerships with schools in Ethiopia.
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3088 N. Commerce Parkway •
Miramar, FL 33025 |
